Frequently Asked Questions


Clear answers about getting started, sessions, fees, and privacy.


We are a Local 501(c)3 San Diego Non-Profit

If this is your first time considering therapy, it might feel a bit intimidating or scary. Even if you have been to therapy before, you may be feeling a bit apprehensive. Either way, this is a very big step, and good for you for taking it! You are very wise to seek help. Below are answers to some common questions that can help you navigate the therapy process and make the decision that is right for you. If you have further questions please contact TTI. We are happy to help.

  • Does The Therapy Innovation handle mental health emergencies or crises?

    If you are experiencing a mental health emergency, please seek help right away. The following resources are available 24/7:


    Access & Crisis Line (San Diego County): 888-724-7240 | up2sd.org


    988 Suicide & Crisis Lifeline: Dial 988 or call 1-800-784-2433 | 988lifeline.org


    Crisis Text Line: Text NAMI to 741741 | namisandiego.org


    If you are in immediate danger, please call 911.

  • How much does a therapy session cost at TTI?

    Our fees are $150 per 45 to 55-minute session, depending on your needs.

  • Which insurances does TTI accept?

    We currently accept Aetna, Cigna, Magellan, TriCare (West), TriWest, UHC, EAP, Optum, Anthem Blue Cross, Blue Shield with other insurances continually being added.

  • Are weekend and evening appointments available at TTI?

    Yes, we offer weekday, evening, and weekend appointments, as well as telehealth options.

  • Can I have therapy sessions in-person or online?

    Yes, we offer both in-person and virtual sessions. Telehealth sessions are available when clinically appropriate.

  • Does TTI offer child care for clients?

    While we understand that coordinating child care can be challenging, we do not offer on-site child care at this time. We kindly ask that you make arrangements for your children prior to your appointment unless they are participating in a session. This helps us maintain a focused and therapeutic environment for all our clients.

  • Can I get a superbill from TTI?

    Yes, we can provide a superbill upon request on the last Friday of each month.

  • What ages do your services accommodate?

    TTI specializes in children ages 3 to 18 as well as adults, individuals, and couples.

  • What is your cancellation and rescheduling policy?

    If an appointment is missed or not canceled 24 hours before the scheduled appointment time, a fee of $75 dollars will be charged to the card on file. When a client of TTI agrees to an appointment time, that time is no longer available for other TTI clients and is reserved exclusively for you.

  • How long will my therapy last?

    The duration of therapy varies for each person. It depends on the severity of symptoms, session frequency, your goals, and your engagement in the process. Remember, therapy is a journey, not a destination.

  • Does TTI offer a complementary consultation?

    Yes, TTI offers a complementary phone consultation up to 30 min. This consultation saves time and resources for everyone involved. It is important that the therapist and client are a good fit. An initial consult will help determine whether proceeding with TTI is appropriate.